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Badlands will gladly accept new merchandise for return or exchange within 30 days of the original invoice date. Certain products may not be returned for any reason, including any item that has been used, any item of apparel that has been worn or washed, and paintballs. While Badlands makes every reasonable effort to ensure that paintballs will arrive intact, Badlands makes no guarantee, explicit or implied, that paintballs shipped to you will arrive unbroken.
No returns will be accepted on closeout or final sale items.
Unopened and unused products may be returned for refund or exchange within 30 days of the original invoice date.. All products must be unused, in new condition, and accompanied by all the original manufacturer's packaging, manual(s), blank warranty cards, and miscellaneous part and accessories. Items in sealed clam-shells must be unopened.
All items are subject to inspection and all decisions made by Badlands as to the condition of items, and their eligibility for return or exchange, are final.
All items returned for credit or exchange must be accompanied by the original invoice.
No returns or exchanges will be accepted on items that are used, damaged, not in original condition, missing any parts or materials, or with missing or damaged packaging. An item will be deemed used if there have been any attempts to install, modify, shoot, test fire, wear or wash.
If you would like to return something to us, please log into your account and fill out the RMA request form. After you have submitted your RMA request, instructions will be emailed to you once your request has been approved. You will be notified by email if your request is refused for any reason. Alternatively, you may phone us toll-free at (800) 717-5314 to receive an RMA number and instructions for returning product.
An RMA number is required for all returns and exchanges. This RMA number must be written on the outside of box used for packing, or the package will be refused. Do not write the RMA number on the OEM (Original Equipment Manufacturer) packaging.
All products must be returned in a suitable box that protects the item and the item's OEM packaging from damage during transit.
Items must not be returned with shipping labels affixed to the item's OEM packaging. Do not use the item's packaging as the shipping box. Any item returned with damaged packaging or marks of any kind on the item's OEM packaging will be deemed not eligible for return.
Freight on all returns is the customer's responsibility.
All refunds for purchases made with a credit card will only be applied against the same credit card.
All non-credit card purchases will be refunded by means of a Badlands Inc. company cheque only, made payable to name of the person who originally paid for the order.
A credit will be issued for all items returned to Badlandspaintball.com. If you wish to exchange a product purchased from our website, we will credit you for the original purchase and place a new order for the replacement product for you. You will be charged for the replacement product when we ship it to you, and you will be credited for the item you wish to exchange once we have received it back at our warehouse and it has been inspected and approved for return.
If we shipped you an item that appeared on your order, and you wish to return it for exchange, you will be responsible for all shipping charges.
Badlands will credit you the purchase price upon receipt of the item at our warehouse once it has passed inspection. If you have opened or used the item that was sent to you in error, we will not be able to accept your return.
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Please note that all items may not be exactly as pictured. Manufacturers sometimes make changes to products, and what is included with products, without notification. Badlandspaintball.com makes no guarantees that items will be exactly as pictured or described.
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Badlands Inc., Copyright © 2010, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Please note: Under certain rare circumstances, Badlandspaintball.com reserves the right to refuse to match prices, regardless of whether or not the above conditions are met. We will, of course, inform you of this at the time of your request to match prices.
Some items that we carry may not be shipped outside of Canada due to legal requirements and distribution agreements with various suppliers. These items will be marked with the disclaimer, "This item may not be shipped outside of Canada." While we endeavour to tag all items of this sort, there may be instances where some items have not been marked appropriately. Any international orders that include these items will not be processed until we first contact you, and inform you that your order contains items that we are unable to ship. At that point, you may chose to have those items removed from your order and have the money for those items returned to you, while proceeding with the rest of the order, or you may request to cancel your order in its entirety, as which point your purchase will be fully refunded.
Badlands strives to offer all of our customers an equal shopping experience. If you require assistance or would like to leave feedback on how we can make our website better, please contact us at 1-800-717-5314 or send us an email to [email protected].